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  • Email us: info@dekorama.design
  • Phone: 078/ 230-655

Dekorama Care+

18-month warranty + video service with zero site-visit fees.

ost companies in North Macedonia offer a maximum of 12 months warranty — often without written confirmation. With Dekorama Care+ you get 18 months of real, documented warranty coverage and fast video support.

🔸 See terms 

What is Dekorama Care+?

Dekorama Care+ is our  extended warranty plan (12 months standard + 6 months additional) that combines:

  • 18-month warranty (instead of the standard 12 months)
  • e-mail and WhatsApp support
  • video service with no additional site-visit fees
  • guidance on usage, repairs and maintenance

Important: The warranty is fully documented — it forms part of the standard contract, with all terms clearly stated.

Why is it different? ✔ 18-month warranty

Common practice in North Macedonia:

  • no official written warranty
  • or only 12 months
  • often with no clear terms
    We provide 18 months— clearly defined, transparent and fully documented.

✔ Video service (no site visit needed)

90% of furniture and interior issues can be resolved with a quick video support session.
This saves time for both the client and the service team.

✔ Fast response

We respond within 48 hours.

✔ No hidden costs

Everything covered under warranty is free of charge.
Anything outside warranty → we tell you the price before any work begins.

What does Dekorama Care+ cover?

🟩 Covered:

  • factory defects (materials, mechanisms)
  • post-installation issues
  • loose hinges, drawers, mechanisms
  • adjustment of cabinet fronts and elements
  • stability issues
  • functional problems with furniture
  • visual irregularities of factory origin

🟥 Not covered:

  • physical damage caused by the user (impact, water, heat)
  • scratches from everyday use
  • intentional or negligent damage
  • third-party interventions
  • electrical appliances, microwaves, machines
  • colour changes due to sunlight or humidity (normal ageing)

What do you get with Care+?

✔ Documented warranty (PDF), with date, furniture type and full terms.

✔ Dedicated service team, professional support from furniture experts.

✔ Priority treatment, Care+ clients are handled first.

✔ Peace of mind, your furniture is protected longer and more reliably.

How to report an issue?

Send a short video (up to 1 minute) – show the problem and where it occurs.

Contact channels

Assessment – our team reviews the video and provides repair guidance or schedules a service visit.

Video service – 90% of issues are resolved this way – you’ll receive step-by-step instructions.

If a site visit is needed – if the issue is covered by warranty → no charge, if not covered → we confirm the price with you before proceeding.

Frequently asked questions

  • How long does the warranty last?
    18 months from the date of installation.
  • What if I have an issue after 18 months?
    You can use our paid priority support service.
  • Do I need to keep my invoice?
    Yes, or your e-mail order confirmation.
  • Does the warranty apply to all products?
    Yes, except decorative items.

Dekorama Care+ — подолга гаранција, брза поддршка, вистинска сигурност.