Video-Assist Aftercare

🟦 Section 1: How does it work?

1️⃣ Record a short video (up to 5 minutes)

• show the problem clearly
• furniture, mechanisms, damage, assembly, stability, hinges, etc.

2️⃣ Send it via WhatsApp or e-mail

• WhatsApp: [Send us a message →]
• E-mail: support@dekorama.design

3️⃣ Receive a response from our team

within 48 hours (business days), including:

• an explanation of the issue
• step-by-step repair instructions
• or a recommendation if a technician is needed

🟩 Section 2: What do you get?

✔ Fast assessment from an expert team

No site visits needed for minor issues.

✔ Video explanation or photo guide

Clear instructions so you can resolve it yourself.

✔ Reduced costs

No call-out fees, no unnecessary service visits.

✔ Help for 90% of “minor defects”

Hinges, drawers, adjustments, unstable elements, scratches, loose kitchen parts, and more.

🟨 Section 3: What should the video include?

(this helps us give you better, more accurate guidance)

• a clear shot of the damage or issue
• both close-up and wide-angle views
• if something rattles, creaks, or gets stuck — capture the sound too
• if a part or screw is missing — show the exact spot

Tip:
Use good lighting and film horizontally.

🟪 Section 4: What is NOT covered by video support?

(to avoid any misunderstandings)

• major structural damage
• water damage
• full kitchen dismantling or reinstallation
• electrical, plumbing, or sanitary works
• anything unsafe to repair without professional tools

In those cases, we’ll recommend an on-site service or a qualified technician..

🟥 Section 5: Pricing & Terms

🎁 Free for Dekorama clients

for projects purchased through us.

💬 For other clients

standard rate: €16 / video request